One of the fundamental business strategy adopted by USHEALTH Group, Inc. is customization of their operations to meet the growing and emerging demands of their wide customer base, which has continued to grow over the years. This policy has been implemented in parallel to its customer care initiatives. These two policies have ensured that the customers have become the core of the business, shaping their everyday operations and long term decision making. It is also marks a full integration of the company’s mission of giving hope to their clients through affordable and accessible health and life insurance plans. This move towards customized service delivery has earned the company a Better Business Bureau (BBB) rating of A+ (plus) accreditation, which is reflective of the company’s excellent customer care services.
The company’s reputation is built on appreciating the uniqueness of each customer. This allows them to develop a broad range of health insurance plans. The only aspect that is not tailor-made in their strategy is prices, which the company has dedicatedly kept at an affordable level. USHEALTH Group has also improved its claim processing capabilities. These best practices have seen the company ranked amongst the elite companies in North America when it comes to customer service delivery. Its customer care practice has also been honored with awards including several Stevie Awards.
Towards Quality and Affordability
USHEALTH Group, Inc. has specialized in various niche markets with significant success. In addition to the mainstream health and life insurance market marked by individuals in structured employment, the company also offers plans for individuals who are self employed or own small businesses. These individuals are usually restricted by the high premium rates and restrictions that exclude them from enjoying the benefits of having an insurance plan. This niche market enjoys plans that even cover financial uncertainties and disabilities. The overriding denominator in the company’s service provision is establishing a reputation as a dependable health and life insurance provider. The company has also expanded its operations with the establishment of several subsidiaries and affiliates headed by experienced personnel. Combined, these subsidiaries give USHEALTH Group up to fifty years of industry experience. They bring services closer to their clients while attaining service diversification. Click here to know more.
Additionally, effective management has also steered USHEALTH Group, Inc. towards greater success. The company uses a multi-tiered leadership style where power and duties are distributed across various departments headed by different highly talented and experienced individuals. At the helm of the company’s leadership is Troy A. McQuagge, an award winning company executive who serves as the president and chief executive officer. The company also has three executive vice presidents in addition to a senior vice president. They are head distinct dockets at company including finance, administration and general counsel.